Citizen-first, 24/7 services. Autonomous agents that verify eligibility, guide form-filling, or route inquiries now run around the clock—and 87 % of U.S. residents say they’d happily use one to navigate government processes.
Big productivity wins without new headcount. Deployed inside secure government clouds, agentic workflows shave up to 53 % off transaction times and let staff spend more time on mission-critical work instead of repetitive tasks.
Bottom-up innovation that scales safely. Three-quarters of public-sector leaders report adopting generative AI at a “fast” or “very fast” pace, favoring small pilots that grow into enterprise platforms while meeting strict compliance mandates.
Secure, customizable knowledge assistants. Open-source LLMs can be deployed inside classified or air-gapped environments, giving agencies full control over privacy, cost, and bias mitigation—advantages commercial APIs can’t always match.
Transparent decisions for auditors and citizens alike. LLMs can draft plain-language explanations of policy choices or spending, while agentic systems log every action for end-to-end accountability—turning AI from a black box into a glass box.
